Q- I am having difficulty uploading my photo and took me more than one hour. The photo from my file uploaded was always upside down or facing right side or left side down and does not accept crop.
A- The photo orientation issue described is sometimes caused by taking a photo on your phone. Certain phones will add photo orientation information designed to enable the photo to be viewed correctly on the mobile device. However, in some applications, this causes the photo to appear rotated.
To solve for this, it is recommended to create a new, slightly cropped photo file using a third-party software, such as Microsoft Paint.
Please note that the recommended size for Base Camp profile photos is 150 x 174 pixels. Ensuring that your photos meet sizing requirements before adding them to Base Camp could also help to avoid orientation or cropping issues.