Q- I am president of my club and know some members have selected their paths. However, when I log in as a Base Camp manager and access the Member Progress page, I cannot see that a member has selected a path or made progress. Why does this happen?
A- There are a few reasons why you may not see all data expected in a report available on the Base Camp manager Member Progress page.
- Refresh the the report: To ensure a report on the Member Progress page shows the most recent data, refresh the report each time you access it. To do this, select Options in the upper right corner of the report, and then select Refresh from the drop-down menu that appears. Once you refresh, check that the current date and time display in the lower left corner of the report. If so, the report is showing most recent member data.
Members of multiple clubs: As Base Camp manager, you can only track progress, view transcripts, and verify education for members who have selected your club as their home club. If after refreshing you still do not see data for some members, this may be because those members may be members of multiple clubs and have not set your club as their home club. As soon as a member selects your club as their home club, their information will show in reports on the Member Progress page.
If you still do not see member data after refreshing the report and confirming the home clubs of your members, please contact us with detailed information so we can assist you.